I teach my kids to meet their commitments and be honest and trustworthy and follow through. Geez….I sure wish some other people would teach their kids that and then when those people are providing service to me, I would have a good experience.
This week is dragging me down. I’ve had no time to post because all my spare time has been spent chasing down people to get them to do their jobs. You might think I mean at my new corporate job, but nooooooo……the job is the easiest thing to work through this week.
The car was hit and I had trouble getting the estimate approved and the work to start. That was finally completed, dropped the car off, got a rental car covered by insurance, and found out the parts would take 2-3 weeks to arrive. This means I would drive a crappy rental car while my brand new convertible sits in a parking lot waiting for parts for a few weeks. Remember, I live in Canada so the days of enjoying a convertible are short-lived each year. Many conversations later – I have my damaged car back, the crappy rental is returned, and I will enjoy driving in the sunshine until the parts arrive. Why did I have to suggest this and push for it? arghhhhhhh…but this is my minor issue this week.
Doors on my house… I ordered exterior doors for my house on May 05 – front doors with sidelights, and back doors with integrated screens that will open out so they no longer hit the kitchen table and chairs when I want to enjoy the backyard. Heaven.
Except the doors seem like they will never arrive. I have been on the phone 9 times in the last week. The sales representative is no longer with the company and the sales manager for Ontario is new. I DON’T CARE. This should not be my problem. The doors were to be installed June 30. Now it looks like they are scheduled to arrive at the warehouse July 31 and nobody knows (if and) when they will be on my house.
I am not happy. I decided to check out a competitor to see if they could get me doors faster and yes, they can. I am now deciding if I cancel my order and take my business elsewhere, or try to get the damn doors and some kind of compensation from the store.
What do you think? What would you do?
I posted a note on the store’s Facebook page and got a response asking if I would give details so they could look into it. Once this is resolved – positive or negative – I will provide the company’s name. I’m giving them a chance for 2 more days.
This is not the door I ordered, but it sure looks nice.