Dear Air Canada,
I try to like you every time I fly with you. You make it extremely difficult.
I got to the airport and breezed through check-in, immigration and security. It is so unusual for this to occur at the Toronto Pearson airport that I found myself in a light mood with time on my hands. I decided to go to the Air Canada Maple lounge.
I had entered the Lounge on a previous occasion and remember paying a nominal fee as my ticket and flyer status did not include lounge privileges. Today I was informed you can’t pay for a day pass unless you do it when you book your flight. I asked why and was told that when they let you pay at the entrance, ‘money went missing’. I wouldn’t want to pay when I book my ticket because I never know if there will be any wait time after the immigration and security lines.
Hey, Air Canada, you could a) take credit cards, b) hire trustworthy employees, c) hire managers to manage the employees, or d) close down because you don’t know how to do business. Even at the mall, they take your money at the register and they hire teenagers. Imagine if you couldn’t purchase something at a mall store, or a restaurant unless you ordered in advance?
As I said, I am trying to like you and I’m pissed enough to spend time blogging about this so other people know how irrational your business model is. Imagine how the people who already don’t like you feel.
If you need help figuring out how to implement technology to help with the problem, let me know. I have access to a few thousand developers who could work on it.
Waiting for my plane, sitting in a comfy seat, and being served by a waiter at Apropos…
Thursday tech Talk – here we go…
Exciting day talking about a patent submission we are preparing. I have never applied for a patent before so every step is a lesson. We are so fortunate to have a patent lawyer (who knew there was such a job?) guiding us. We have passed the first gate and are now preparing for the patent search. This is where lawyers check to see if there is a patent already, or a published description already, of our idea that already exists. I hope not!
Today is also the day we look at all of our award winners for the year and submit names for the end-of-year final award that includes a fabulous celebration the Executives host for the 100 winners. It feels like a mini-Academy awards and the excitement starts mounting when we announce the winners in a few weeks.
On to a discussion about two Apps we are building. These Apps will help us understand the changes we need to make in how we deliver projects – more agile, more specific functionality focused, and maybe more fun. Technology is always changing, in how we deliver it and how we consume it. This is what makes technology careers never-boring.
The last big action for today is to discuss our itinerary for the upcoming trip to India. We will visit four tech companies and five cities. Scheduling for optimal use of time is tricky as we have to take into account flights to each city, jet lag, and making sure everyone stays healthy. These trips are taxing on the body and mind as each day is jam-packed with information, meeting new people, processing all the thoughts we have on how to evolve our application delivery, and eating food that may be familiar, but not in such quantities. The social side – seeing the culture, and the beautiful monuments, and the traffic! – is also a bit overwhelming. Preliminary plans made, refinements next week, and travel visas being processed.
One last meeting…the fun one. Talking about our team, how many people we are hiring, and the workplan for next year that looks challenging. Just what technology teams love!
What a great day!