Sunday letters – June 14, 2015, Air travel

Dear Air Canada,

I try to like you every time I fly with you.  You make it extremely difficult.

I got to the airport and breezed through check-in, immigration and security.  It is so unusual for this to occur at the Toronto Pearson airport that I found myself in a light mood with time on my hands.  I decided to go to the Air Canada Maple lounge.

I had entered the Lounge on a previous occasion and remember paying a nominal fee as my ticket and flyer status did not include lounge privileges.  Today I was informed you can’t pay for a day pass unless you do it when you book your flight.  I asked why and was told that when they let you pay at the entrance, ‘money went missing’.  I wouldn’t want to pay when I book my ticket because I never know if there will be any wait time after the immigration and security lines.

Hey, Air Canada, you could a) take credit cards, b) hire trustworthy employees, c) hire managers to manage the employees, or d) close down because you don’t know how to do business.  Even at the mall, they take your money at the register and they hire teenagers. Imagine if you couldn’t purchase something at a mall store, or a restaurant unless you ordered in advance?

As I said, I am trying to like you and I’m pissed enough to spend time blogging about this so other people know how irrational your business model is.  Imagine how the people who already don’t like you feel.

If you need help figuring out how to implement technology to help with the problem, let me know.  I have access to a few thousand developers who could work on it.

Waiting for my plane, sitting in a comfy seat, and being served by a waiter at Apropos…


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